Policies

 

 

  1. Ordering Process: a. Customers can browse and select eyewear glasses from our online store. b. Each product listing will include detailed descriptions, images, and pricing information. c. Customers can choose the desired quantity, frame style, lens type, and other customizable options, if applicable. d. After selecting the desired product, customers can add it to their shopping cart. e. Customers must review their order details, including shipping address and payment information, before proceeding to checkout. f. Once the order is placed, customers will receive an order confirmation via email.

  2. Pricing and Payment: a. The prices displayed on our website are in the local currency and inclusive of any applicable taxes or fees. b. We accept various forms of payment, including credit/debit cards, online payment platforms, and other accepted methods as specified during the checkout process. c. Payment is required in full at the time of placing the order.

  3. Customs fees

    The price you pay at the checkout of your order does not include tax/customs fees. During checkout, you agree and confirm that you are responsible for paying customs duties, local taxes, and other related fees, if applicable in your country.

  4. Returns and Exchanges: a. We offer a hassle-free return and exchange policy within a specified timeframe (14 days) from the date of delivery. b. Customers must contact our customer support team and obtain a return authorization before returning any items. c. The returned eyewear glasses must be in their original condition, unused, and with all original packaging, accessories, and tags. A 10% restocking fee will be applied. Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or error on our part. e. Refunds will be issued to the original payment method used during the purchase, once the returned item is received and inspected.

  5. Warranty and Repairs: a. We provide a warranty for manufacturing defects on our eyewear glasses for a one year period from the date of purchase. b. The warranty does not cover damages caused by misuse, accidents, or normal wear and tear. c. If an item requires repair within the warranty period, customers should contact our customer support team for assistance. d. Depending on the circumstances, we may offer repair services, replacement parts, or replacement of the item at our discretion.

  6. Customer Support: a. We strive to provide excellent customer support via various channels such as email  during specified business hours. b. Customers can contact our support team for any inquiries, assistance with orders, returns, exchanges, or warranty-related matters.